Refunds

We refund when

• No energy was delegated: the full order amount.
• Only part was delegated: the amount for the missing part.
• You paid more than the order total: the difference.
• We cancelled a paid order under the Terms of Use: the full amount, unless the law says otherwise.

We don't refund when

• The energy was delegated in full, even if it wasn't used.
• Your own transaction failed or needed more energy than you rented.
• The payment came from another address, was split into several transactions, went to a wrong address, or arrived after the order expired without contacting us.
• It's the network fee for your own payment.

How to ask

Message Telegram t.me/tron_rent_support or email [email protected] with the order number or payment transaction ID.

How we pay it

In TRX to the address that paid, usually within 24 hours and no later than 7 days after we confirm the refund. We only send to a different address if you can prove you control the original one.